Refund Policy

Duties and Taxes

Customers outside the United Kingdom are responsible for their own duties and taxes on purchases and returns.

Return Protocol

Initiate a return by emailing customer.srvc@srvcstudio.com within 14 days of delivery.
Once authorised, promptly ship back the items.

Return Shipping

You are responsible for return shipping fees, which are non-refundable.
For secure returns, use a service offering tracking and insurance, as we cannot guarantee receipt of your items.

Delivery of Exchanged Items

Delivery times for exchanged items vary by location.
Consider tracking or insurance for secure exchanges.

Return Conditions

Items must be in original condition: unused, unworn, unaltered, unwashed, and undamaged.

Intimate garments are non-returnable.

Include all original accessories (belts, laces, logo pendants) and maintain tags and packaging.

Use the original or a similarly protective box for shipping.

Credit Notes and Refunds

Items purchased with credit notes are not eligible for cash refunds.

Exclusions

Discounted items or purchases made during special promotions are final and not returnable.

In-person returns are not accepted.

International Returns

Customers outside the UK must arrange and cover their own return shipping, including label creation.

SRVC Studio is not liable for return packages, hence using a tracked and insured shipping service is advised.

GENERAL REFUNDS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customer.srvc@srvcstudio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. I f approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customer.srvc@srvcstudio.com

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.