Shipping & Duties

Shipping

Our shipment provider is DHL.
A tracking number will be provided with every order.

Duties and Taxes

Customers outside the United Kingdom are responsible for their own duties and taxes on purchases and returns.

Return Shipping

You are responsible for return shipping fees, which are non-refundable.
For secure returns, use a service offering tracking and insurance, as we cannot guarantee receipt of your items.

Delivery of Exchanged Items

Delivery times for exchanged items vary by location.
Consider tracking or insurance for secure exchanges.
Intimate garments are non-returnable.
Include all original accessories (belts, laces, logo pendants) and maintain tags and packaging.
Use the original or a similarly protective box for shipping.

International Returns

Customers outside the UK must arrange and cover their own return shipping, including label creation.
SRVC Studio is not liable for return packages, hence using a tracked and insured shipping service is advised.